Legal terms for wallets and account access
Our Legal terms explain who may access an account, which details we use for verification, and how wallet activity is matched to the account holder. Eligibility depends on local law, so you must check that access is permitted where you live before opening or using an
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account. We may ask you to confirm your phone number and provide matching account details before access is completed. A DANA, OVO, GoPay or QRIS record must belong to you or be used with the account holder’s permission; a mismatch can pause a wallet request while
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we check the record. Bank transfer and virtual account references may also be retained to trace a transaction. We can refuse, restrict or close access where required by law, suspected misuse, inaccurate details or a breach of these terms. Where local law permits, we explain the
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reason for a restriction and the route for requesting clarification.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.